TERMS AND CONDITIONS OF SALE
PLEASE READ BEFORE ORDERING
Purchase orders from local, county, state and federal governmental agencies in the USA welcome. Please call 212 967 4030 as purchase orders can not be done online. All other orders must be prepaid unless prior arrangements are made. Sorry, no C.O.Ds.
Most equipment comes with a 90 day warranty. Some restrictions apply. Some products have additional manufactuer's warranty. Defective products will be replaced or repaired. Due to the nature of many products, on equipment and video sales, all sales are considered final and nonreturnable unless defective. All returns require prior authorization and an authorization number. Prices and availability subject to change without notice.
By purchasing, buyer represents that he/she holds seller harmless for any use and/or misuse. It is the responsibility of the purchaser to ascertain and obey any and all applicable local, state and federal laws in regard to possession and/or use of any item found at this site. Laws vary from state to state. Purchaser agrees to consult with an attorney at law should any question of intended use arise.
RESTRICTIONS: Some items are restricted to certain specializations and functions and some require a license in some states. Some material and products are restricted and require letterhead authority to order and therefore can not be ordered online.
TIME SERVICE: We stock an ample supply of products found at this site. The overwhelming majority of products (except custom badges) are shipped out within 48 hours of receiving the order during business days. Naturally, time service for orders on Saturday, Sunday and holidays would not start until the following business day. Thomas Investigative Publications, Inc. is generally known for quick order filling and turn around. The overwhelming majority of orders placed before noon ship the same day. Orders placed after noon may ship the following business day.
ORDERS OUTSIDE THE USA: Many items are restricted to sales within the United States. Many products may require a license from the US Department Of Commerce or the US State Department. Thomas Investigative Publications, Inc. does not ship any product requiring export licensing to any destination outside the USA. Orders outside the USA can only be shipped UPS air insured shipping to the billing address of the credit card holder only which is verified. Outside the USA orders require a $65.00 shipping charge which includes UPS air, insurance return signature card and export charges.
CHECKS: Based on our internal security check, we reserve the right to hold an order by company or personal check a reasonable time pending check clearance.
CREDIT CARD ORDERS: For your protection and ours, credit card orders require a security check concerning the ownership and validity of the credit card above and beyond an authorization number. Orders for equipment must be shipped to the credit card billing address.This process includes verification that you are the owner of the credit card you are using and that you belong to the telephone number, email address and internet service that you ordered with. All attempts of credit card are fraud are automatically forwarded to proper law enforcement authorities and the credit card company to the action as well as the owner of the credit card.
ORDERS OUTSIDE THE USA: Some orders outside the United States are restricted and/or prohibited. Customs forms state the exact contents of the products and the declared value is the selling price of the item, no exceptions. As stated, some products can not be shipped outside the USA. Should you have questions, please call 512.719.3595. Outsiders outside the USA require a minimum charge of $65.00 insured UPS air export shipping. This includes export fees that have to be paid.
BADGE ORDERS: Orders for custom badges are restricted to those with the authority to legally carry them. Badges for law enforcement officers require letterhead authority by mail or by fax. Custom badges for private investigative and security firms also require letterhead authority from your firm and your state licensing authority needs to be consulted concerning the use of such items before ordering. The nature of custom badge manufacturer is unavoidably time consuming requiring several processes. Custom badge orders take anywhere from four to eight weeks.
BACKORDERS: On occasion a book we do not publish or other product will be placed on backorder pending restocking. In such rare cases, you will be notified that the material is on backorder by mail. Although most backorders are filled quickly, some backorders may take anywhere from one to six weeks if the product in question has gone out of print and another printing is being done. Sometimes the restocking of direct imports may take 4/8 weeks.
PRICING: All pricing is subject to change without notice.